Widerrufsrecht

We offer a 30-day return window, meaning you have 30 days from receiving your order to request a return or exchange.

Return Eligibility

Items must be:

• Unused and unworn

• In original condition with tags

• Returned in original packaging

• Accompanied by proof of purchase

Need help? Contact us anytime at info@pinnacleproscooters.com

 

Damaged or Incorrect Orders

Please check your order when it arrives. If something is damaged, faulty, or incorrect, contact us straight away so we can make it right.

We may ask for order details and photos/videos to review the issue. Items that have been used after delivery may not be eligible for exchange or refund.

 

Exchanges

Once your return is approved and received, exchanges are processed within 3 working days and shipped via next working day delivery.

Please note: If your replacement item sells out during the return process, we’ll contact you or issue a refund.

 

Refunds

After we receive and inspect your return, we’ll notify you once your refund is approved.

Refunds are sent back to your original payment method and usually appear within 3–10 working days.

 

Postage Refunds

Postage costs are only refunded if:

• We sent the wrong item, or

• There was a delivery issue or valid warranty claim.

Postage is not refunded for change-of-mind returns or incorrect orders placed by the customer.

Non-Returnable Items

• Sale items

• Gift cards

We’re unable to refund price differences if an item goes on sale after purchase.