Versand
Order Processing
All orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information.
During busy periods, launches, or promotions, processing times may be slightly extended.
UK Shipping
We offer reliable tracked delivery across the United Kingdom.
Estimated delivery times:
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Standard Delivery: 2–4 working days
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Next Working Day Delivery: Available at checkout (order cut-off times apply)
Delivery times are estimates and may vary due to courier delays outside of our control.
Europe & International Shipping
We ship worldwide.
Estimated delivery times:
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Europe: 3–7 working days
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Rest of World: 5–12 working days
Please note that delivery times may vary depending on customs clearance and local postal services.
Duties, Taxes & Import Fees
Orders shipped outside the United Kingdom may be subject to import duties, taxes, customs charges, and additional delivery fees imposed by your local customs authority.
These charges:
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Are not included in your order total or shipping cost
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Are determined by your country’s customs regulations
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Must be paid by the recipient before delivery can be completed
PINNACLE PRO SCOOTERS is not responsible for delays or additional charges caused by customs processing.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
We cannot guarantee changes once an order has been placed, and we are not responsible for parcels delayed, lost, or returned due to incorrect address details.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us at:
info@pinnacleproscooters.com
We will work with the courier to investigate and resolve the issue as quickly as possible.
Undeliverable or Refused Shipments
If a parcel is refused or returned due to unpaid customs fees, incorrect address details, or failed delivery attempts, shipping costs and return fees may be deducted from any refund issued.